We guarantee that all animals are healthy and eating at the time they are shipped out.
We guarantee that the animals are accurately represented to the best of our ability in our listings.

You must be available to take delivery and sign for your animal on the first attempt or live arrival cannot be guaranteed.
We do not ship when the temperature is below 40F or above 90F. Also, if the weather outside becomes an issue, we have the right to hold the gecko.

We will gladly hold an animal for a 25% non-refundable deposit, this hold will be good for up to 60 days unless other arrangements have been made with us.

Dead on Arrival:
Fortunately this rarely happens, but if this is the case, there must be several photos of the gecko e-mailed to us within an hour after delivery. NO EXCEPTIONS! But just in case there will be a replacement gecko or geckos available.

By making a deposit or paying for an animal you are agreeing to our Terms.
We cannot be held responsible for unforeseen weather or shipping company related errors.